@lutindiscret We don't want yet another place to answer support requests - Discord has, in our experience of running OSS projects, better support tools in terms of the forum mode and other UX niceities. It also happily runs in a browser window where it can't spy on you.
I'm sure @andrew will be along to some of the Matrix rooms at some point, but I doubt we'll have an official Takahē support presence there, at least not soon.